Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Tenqual services, websites, and applications (the "Service"). By creating an account or using the Service you agree to these Terms.

Accounts and Eligibility

• You must provide accurate registration information and keep it updated.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Workspace owners/admins manage membership and roles. Actions taken by your members are deemed authorized by you.
• We may suspend or terminate accounts that violate these Terms or our policies.

License and Acceptable Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes. You will not:

• reverse engineer or attempt to derive source code;
• circumvent security or access controls;
• use the Service to infringe rights or violate law;
• submit unlawful content or personal data without proper legal basis;
• resell or provide the Service to third parties except as authorized in writing;
• interfere with, disrupt, or overload the Service, bypass rate limits, or access non-public APIs.

Customer Content

You retain all rights to content you upload or input ("Customer Content"). You grant us a worldwide, non-exclusive license to host, process, and display Customer Content solely to provide and support the Service. You represent that you have obtained all permissions and legal bases required to process Customer Content and that your use complies with applicable procurement, privacy, and export control laws.

AI Features

When you invoke AI features, we process prompts and outputs to deliver results and to compute usage/costs. Unless otherwise agreed in writing, we do not use your Customer Content to train our own models. Our AI providers may retain service logs pursuant to their terms; where available we disable training and minimize retention.

AI Scoring and Limitations

AI-assisted scoring, matching, and recommendations are probabilistic and may be incomplete or incorrect. The Service may miss tenders that are relevant to you, or suggest excluding tenders that could be a fit. Any explanations, classifications, or compliance assessments produced by AI can be wrong. Outputs are provided for decision-support only and are not a guarantee of outcomes or legal advice.

You are responsible for reviewing results and making final decisions. We do not warrant that AI outputs will meet your requirements or achieve any particular result. By using the Service you acknowledge these limitations and agree that Tenqual is not liable for losses arising from reliance on AI outputs, missed opportunities, or incorrect recommendations, to the maximum extent permitted by law.

Plans, Fees, and Taxes

• Subscriptions auto-renew for successive terms until canceled.
• Fees and plan limits are described at purchase. Add-on units increase quotas (e.g., alerts, monthly qualifications) as documented.
• You authorize our payment processor (e.g., Stripe) to charge your payment method for recurring fees, taxes, and any usage-based overages. Amounts are non-refundable unless required by law.
• Quantity changes may take effect immediately or at the next period per your selection; proration applies where supported by our processor.
• Trials (if offered) convert to paid unless canceled before the trial ends. We may change prices with prior notice; changes apply to the next term unless stated otherwise.

Privacy and Data Protection

Our Privacy Policy explains how we process personal data and lists our processors (e.g., Google Cloud, Firebase, Stripe, SendGrid, HubSpot). By using the Service you acknowledge that processing. If you require a data processing agreement, contact support.

Security

We maintain appropriate technical and organizational measures to protect the Service. You are responsible for configuring access controls within your account and safeguarding credentials.

Third-Party Services

The Service may interoperate with third-party tools (e.g., Google, Firebase, Stripe, SendGrid, HubSpot). Your use of those tools is subject to their terms and privacy policies.

Service Availability and Support

The Service may be updated, suspended, or discontinued. We may schedule maintenance or take actions to protect security and integrity. Unless a separate agreement states otherwise, no service-level agreements are provided. Support is available via email on a commercially reasonable basis.

Data Export and Deletion

You may request export or deletion of Customer Content as described in our Privacy Policy. Upon termination, we delete or anonymize Customer Content within our retention windows, subject to legal obligations. Backups and logs are retained for limited periods as described in our Privacy Policy.

Beta Features

Features marked as beta, preview, or experimental may change, break, or be discontinued at any time and are provided "as is" with reduced or no support.

Warranties and Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability will not exceed the fees paid by you for the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You will defend and indemnify Tenqual from and against claims arising from Customer Content or your unlawful use of the Service, to the extent permitted by law.

Termination

You may stop using the Service at any time. We may suspend or terminate the Service or your access if you materially breach these Terms. Unless stated otherwise, cancellations take effect at the end of the then-current term.

Changes

We may modify these Terms to reflect product or legal changes. If changes are material, we will provide reasonable notice. Continued use of the Service after the effective date constitutes acceptance.

Governing Law

These Terms are governed by the laws of Norway, excluding conflict-of-law rules. Any disputes shall be resolved in the courts of Bergen, Norway.

Miscellaneous

• Order of precedence: if you have a separate signed agreement with Tenqual, that agreement controls to the extent of any conflict.
• Assignment: you may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Severability and waiver: if any provision is unenforceable, the remainder remains in effect; failure to enforce is not a waiver.
• Entire agreement: these Terms constitute the entire agreement regarding the Service absent a separate signed agreement.

Company Details

Company name: Tenqual ANS
Organization number: 935 920 604
Business address: Lerkerinden 61, 5099 Bergen, Norway
Municipality: 4601 Bergen
Country: Norway

Effective date: 2025-09-25