Provision of Managed Print Services for ESCAP and Clients in Bangkok, Thailand

Description

The United Nations Economic and Social Commission for Asia and the Pacific (ESCAP), located in Bangkok, Thailand, is conducting a market assessment to better understand currently available Managed Print Services (MPS) and Pay-to-Print service models suitable for a multi-agency international office environment. ESCAP currently supports approximately 30 United Nations agencies and entities located within the ESCAP compound in Bangkok, with an estimated annual printing volume of approximately 800,000 pages. Through this Request for Information (RFI), ESCAP seeks to better understand current market offerings, operational models, service approaches, and indicative pricing structures for enterprise managed printing environments. This RFI is intended solely for information gathering and planning purposes. ESCAP is interested in learning how vendors currently deliver and manage similar services for organizations with comparable operational environments and printing volumes. Specific Requirements/Information Vendors are invited to provide general information regarding: • Managed Print Service (MPS) and/or Pay-to-Print service offerings • Service delivery and operational models • Printer/copier fleet management approaches • Pricing structures and commercial models (e.g. cost-per-page, lease, subscription, fully managed service) • User authentication and secure printing capabilities • Integration with enterprise identity platforms such as Active Directory (AD/LDAPS), Microsoft Azure AD (Entra ID), Google Workspace, or similar systems • Consumables, maintenance, and support arrangements • Reporting and print usage monitoring capabilities • Sustainability or print optimization features • Examples of similar customer environments or deployments Vendors may also include company profiles, brochures, reference projects, or any additional information that may assist ESCAP in understanding available solutions and market practices.