Debt Collection Services

Description

RFx ID: 32263943 Organisation: Accident Compensation Corporation Open date: Friday, 22 August 2025 4:00 PM +12:00 Close date: Friday, 3 October 2025 5:00 PM +13:00 Categories: 84000000 - Financial and Insurance Services Region: New Zealand Overview: ACC is seeking capable and innovative suppliers to provide external debt collection services. To meet its claims liabilities, ACC must ensure that all levies owed are collected in a cost-effective and efficient manner. This RFP covers the recovery of overdue levies from employers and self-employed individuals—defined as levies not paid within ACC’s standard payment terms. ACC’s internal team handles initial recovery, with unresolved debts referred to external legal providers or collection agencies. ACC also plans to refer overpayment debts from clients and providers to external collectors. ACC is not seeking traditional, business-as-usual traditional approaches to debt collection. We are looking for suppliers who can offer innovative, client-focused solutions through strong data and rich reporting capabilities. ACC seeks to partner with reliable, capable, and proven suppliers who have a strong track record of delivering effective debt collection services. Providers must be able to meet ACC’s volume requirements while maintaining high standards of customer service and delivering strong financial outcomes. We value providers who operate with robust systems and processes that support efficient and scalable operations. Long-term financial and organisational stability is essential. We are particularly interested in suppliers who embrace innovation and successfully apply emerging technologies to improve collection rates, enhance the customer experience, and reduce collection costs. In addition, we expect providers to be transparent about their technology roadmap and future plans. Please let us know whether you will attend the 29 August, 11am Supplier briefing and we will provide you a video link. ACC is seeking capable and innovative suppliers to provide external debt collection services. To meet its claims liabilities, ACC must ensure that all levies owed are collected in a cost-effective and efficient manner. This RFP covers the recovery of overdue levies from employers and self-employed individuals—defined as levies not paid within ACC’s standard payment terms. ACC’s internal team handles initial recovery, with unresolved debts referred to external legal providers or collection agencies. ACC also plans to refer overpayment debts from clients and providers to external collectors. ACC is not seeking traditional, business-as-usual traditional approaches to debt collection. We are looking for suppliers who can offer innovative, client-focused solutions through strong data and rich reporting capabilities. ACC seeks to partner with reliable, capable, and proven suppliers who have a strong track record of delivering effective debt collection services. Providers must be able to meet ACC’s volume requirements while maintaining high standards of customer service and delivering strong financial outcomes. We value providers who operate with robust systems and processes that support efficient and scalable operations. Long-term financial and organisational stability is essential. We are particularly interested in suppliers who embrace innovation and successfully apply emerging technologies to improve collection rates, enhance the customer experience, and reduce collection costs. In addition, we expect providers to be transparent about their technology roadmap and future plans. Please let us know whether you will attend the 29 August, 11am Supplier briefing and we will provide you a video link.