ItB25/03107:JET/Company to provide call centre/info support hot-line service

Description

Introduction ITB25/03107: Company to provide Call Centre/information support hot-line services to citizens for enrolling in the Energy Vulnerability Fund of the Republic of Moldova United Nations Development Programme, hereinafter referred to as UNDP, through “Accelerating a Just Energy Transition in the Republic of Moldova" Project hereby invites prospective bidders to submit a bid for ItB25/03107: Company to provide call centre/information support hot-line services to citizens for enrolling in the Energy Vulnerability Fund of the Republic of Moldova in accordance with the General Conditions of Contract and the Schedule of Requirements as set out in this Invitation to Bid (ITB). To enable you to submit a bid, please read the following attached documents carefully. Section 1: This Letter of Invitation Section 2: Instructions to Bidders Section 3: Data Sheet Section 4: Evaluation Criteria Section 5: Schedule of Requirements Section 6: Conditions of Contract and Contract Forms Section 7: Bidding Forms · Form A: Bid Confirmation · Form B: Checklist · Form C: Bid Submission · Form D: Bidder Information · Form E: Joint Venture/Consortium/Association Information · Form F: Eligibility and Qualification · Form G: Technical Bid · Form H: Price Schedule · Form I: Bid Security When preparing your bid, please be guided by the ITB Instructions and Data Sheet. Please note that bids must be submitted directly in the system responding to the questions and uploading required documents by the deadline for submission of bids (date and time), indicated in the online system. System will not accept submission of any bid after that date and time. It is your responsibility to ensure that your bid is submitted before the deadline. Bids received after the submission deadline outside the online portal, for whatever reason, will not be considered for evaluation. Bids must be submitted directly in Quantum NextGenERP supplier portal following this link: http://supplier.quantum.partneragencies.org Should you require further clarifications on the application through the Quantum online portal, kindly contact the Procurement Unit at sc.md@undp.org . Please pay attention that the bid shall be submitted online through the Quantum system and any bid sent to the above email shall be disqualified. Should you require further clarifications on the Invitation to Bid, Schedule of Requirements or other requirements, kindly communicate using the messaging functionality in the portal. Deadline for Submission of Offers (Date and Time), which is visible in the online procurement system will be final. System will not accept submission of any bid after that date and time. It is the responsibility of the bidder to make sure that the bid is submitted prior to this deadline for submission. Bidders are advised to upload bid documents and to submit their offer a day prior or well before the date and time indicated under the deadline for submission of Offers. Do not wait until last minute. If Bidder faces any issue during submitting offers at the last minutes prior to the deadline for submission, UNDP may not be able to assist on such a short notice and will not be held liable in such instance. UNDP will not accept any offer that is not submitted directly through the System. Thank you and we look forward to receiving your bid. UNDP Moldova