J065--Olympus Endoscope Repair Service Cincinnati VAMC

Description

{"description":"This is a Sources Sought notice and not a request for quotes. This request is solely for the purpose of conducting market research to enhance VHA s understanding of the market s offered products, services and capabilities. The Government will not pay any costs for responses submitted in response to this Sources Sought.\nThe Cincinnati VAMC requires that all endoscopic equipment be maintained in accordance with the original equipment manufacturer (OEM) specifications. This equipment will be covered under a service agreement.\n\nThe NAICS Code for this acquisition is 811210, size standard of $34 Million. The product service code is J065. The contracting office is contemplating award of a Firm-Fixed-Price contract for this service.\n\nThis Sources Sought notice provides an opportunity for respondents to submit their notice of ability, and their available services in response to the requirement described below. Vendors are being invited to submit information relative to their potential of fulfilling the requirement below, in the form of a capability response that addresses the specific requirement identified in this Sources Sought. Pursuant to FAR Part 10, Market Research, the purpose of this notice is to determine if sources capable of satisfying the agency's requirements exists and to determine the commercial practices of company's engaged in providing the needed service. Pursuant to FAR Part 6 and FAR Part 19, competition and set-aside decisions may be based on the results of this market research. This notice in no way obligates the Government to any further action.\n\nGENERAL REQUIREMENTS\nContractors that can provide and meet the requirement are requested to send:\n\n1. Company Name\n2. SAM.gov UEI number\n3. Business size under NAICS 811210\n4. If you believe another NAICS code is more suitable for these services, please include the code.\n5. If the service(s) are available on an FSS contract or not and the FSS contract number if it is available on contract.\n6. Notification if they are an SBA Dynamic Small Business Search registered VOSB/SDVOSB or not. Contractors must be registered and certified in Dynamic Small Business Search to be considered VOSB/SDVOSB.\n7. Is there any reason you would not be interested in responding to a solicitation?\n8. Please provide a short narrative on the technical capability and interest in providing the requested services.\n9. Any questions, comments, or concerns, that may otherwise assist us.\n10. Does your company have the ability to perform this contract while complying with the Limitations on Subcontracting rules per FAR 52.219-14, 13 CFR 125.6 and VAAR 852.219-75. If so, please briefly explain how your firm will accomplish this, include any potential teaming arrangements or subcontractors. \n\nTo Note: The CO shall conduct periodic checks with the vendor to ensure that Limitations on Subcontracting compliance is maintained during the period of performance if this requirement is set-aside for any small business entities. In accordance with 13 CFR § 125.6(g), Whoever violates the requirements set forth in paragraph (a) of this section shall be subject to the penalties prescribed in 15 U.S.C. 645(d), except that the fine shall be treated as the greater of $500,000 or the dollar amount spent, in excess of permitted levels, by the entity on subcontractors. A party's failure to comply with the spirit and intent of a subcontract with a similarly situated entity may be considered a basis for debarment on the grounds, including but not limited to, that the parties have violated the terms of a government contract or subcontract pursuant to far 9.406-2(b)(1)(i) (48 CFR 9.406-2(b)(1)(i)\n11. Can your company comply with VAAR 852.212-71(c)?\nVAAR 852.212-71 GRAY MARKET AND COUNTERFEIT ITEMS (FEB 2023)\n\n(c) Vendor shall be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system, verified by an authorization letter or other documents from the OEM. All software licensing, warranty and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.\n\n\nRESPONSE COMMITMENT\nResponse:\nAll responses should be directed to Michael.Groneman@va.gov\nSubmittals furnished will not be returned to the sender. No debriefs will be conducted. Eligibility in participating in a future acquisition does not depend upon a response to this notice.\nProprietary information is neither requested nor desired. If such information is submitted, it must clearly be marked \"proprietary\" on every sheet containing such information, and the proprietary information must be segregated to the maximum extent practicable from other portions of the response (e.g., use an attachment or exhibit).\n\nTimeline:\nThis request will close on stated date within the Government Point of Entry (GPE).\n\nPerformance Work Statement\n\n1. Contract Title: Olympus America, Inc. Full-Service Scope Repair Agreement\n\n2. Background: \n\nThe Cincinnati VA Medical Center uses a variety of scopes to diagnose and treat both acute and chronic medical conditions. A repair agreement is being requested and needed to ensure that all scopes are fully functioning to meet patient clinical demands. \n\n3. Scope: \n\nThe contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, tools, transportation, software, and equipment necessary for the preventative and corrective maintenance of the following endoscopes and devices at the Cincinnati VA Medical Center:\n\nSummary of Equipment\n\nQuantity\nProduct Category\n11\nBronch Video\n31\nCamera Heads\n1\nCYF/HYF Fiber\n32\nCYF/HYF Video\n4\nEBUS\n2\nElectronics I\n8\nENF Fiber\n28\nENF Video\n4\nEUS\n1\nGenerator\n32\nGI Video\n1\nLaser II\n1\nLF/MAF Video\n6\nSemi Rigid\n98\nTelescopes\n2\nTJF\n8\nURO Video\n\n\n\nLine Items of Equipment\n\n \nModel\nSerial Number\nProduct Category\n1\nENF-GP2\n7205757\nENF Fiber\n2\nENF-GP2\n7205765\nENF Fiber\n3\nENF-GP2\n7205769\nENF Fiber\n4\nENF-GP2\n7205770\nENF Fiber\n5\nENF-GP2\n7205771\nENF Fiber\n6\nENF-GP2\n7205772\nENF Fiber\n7\nENF-GP2\n7205781\nENF Fiber\n8\nENF-GP2\n7205782\nENF Fiber\n9\nENF-V3\n7242600\nENF Video\n10\nENF-V3\n7242601\nENF Video\n11\nENF-V3\n7242626\nENF Video\n12\nENF-V3\n7242630\nENF Video\n13\nENF-VH\n7234165\nENF Video\n14\nENF-VH\n7234173\nENF Video\n15\nENF-VH\n7234174\nENF Video\n16\nENF-VH\n7234279\nENF Video\n17\nENF-VH\n7234295\nENF Video\n18\nENF-VH\n7234297\nENF Video\n19\nENF-VH\n7234298\nENF Video\n20\nENF-VH\n7234300\nENF Video\n21\nENF-VH\n7234302\nENF Video\n22\nENF-VH\n7234305\nENF Video\n23\nENF-VH\n7234306\nENF Video\n24\nENF-VH\n7234307\nENF Video\n25\nENF-VH\n7234308\nENF Video\n26\nENF-VH\n7234309\nENF Video\n27\nENF-VH\n7234310\nENF Video\n28\nENF-VH\n7234311\nENF Video\n29\nENF-VH\n7234312\nENF Video\n30\nENF-VH\n7234325\nENF Video\n31\nENF-VH\n7234326\nENF Video\n32\nENF-VH\n7234328\nENF Video\n33\nENF-VH\n7234329\nENF Video\n34\nENF-VH\n7234331\nENF Video\n35\nENF-VH\n7234332\nENF Video\n36\nENF-VH\n7234333\nENF Video\n37\nWA4KS400\n801503\nTelescopes\n38\nWA4KS400\n801505\nTelescopes\n39\nWA4KS400\n801506\nTelescopes\n40\nWA4KS400\n802801\nTelescopes\n41\nWA4KS400\n801508\nTelescopes\n42\nWA4KS400\n801510\nTelescopes\n43\nWA4KS400\n801511\nTelescopes\n44\nWA4KS400\n802939\nTelescopes\n45\nWA4KS400\n801519\nTelescopes\n46\nWA4KS430\n800098\nTelescopes\n47\nWA4KS430\n800779\nTelescopes\n48\nWA4KS430\n800837\nTelescopes\n49\nWA4KS430\n800929\nTelescopes\n50\nWA4KS430\n800932\nTelescopes\n51\nWA4KS430\n800937\nTelescopes\n52\nWA4KS430\n801011\nTelescopes\n53\nWA4KS430\n801012\nTelescopes\n54\nWA4KS430\n801014\nTelescopes\n55\nWA4KS445\n800214\nTelescopes\n56\nWA4KS445\n800307\nTelescopes\n57\nWA4KS445\n800308\nTelescopes\n58\nWA96100A\n800526\nTelescopes\n59\nWA96100A\n800529\nTelescopes\n60\nBF-1TH190\n2428965\nBronch Video\n61\nCH-S200-XZ-EA\n7224496\nCamera Heads\n62\nCH-S200-XZ-EA\n7224499\nCamera Heads\n63\nCH-S200-XZ-EA\n7224500\nCamera Heads\n64\nCH-S200-XZ-EA\n7324540\nCamera Heads\n65\nCH-S200-XZ-EA\n7324543\nCamera Heads\n66\nCH-S200-XZ-EA\n7324544\nCamera Heads\n67\nCH-S200-XZ-EA\n7324546\nCamera Heads\n68\nCH-S200-XZ-EA\n7324549\nCamera Heads\n69\nCH-S200-XZ-EA\n7324561\nCamera Heads\n70\nCH-S200-XZ-EA\n7324573\nCamera Heads\n71\nMAF-TM2\n2101275\nLF/MAF Video\n72\nWA4KL100\n802236\nTelescopes\n73\nWA4KL100\n802251\nTelescopes\n74\nWA4KL100\n802287\nTelescopes\n75\nWA4KL100\n802303\nTelescopes\n76\nWA4KL100\n802547\nTelescopes\n77\nWA4KL100\n802579\nTelescopes\n78\nWA4KL100\n802589\nTelescopes\n79\nWA4KL100\n802593\nTelescopes\n80\nWA4KL100\n802597\nTelescopes\n81\nWA4KL100\n802603\nTelescopes\n82\nWA4KL130\n804559\nTelescopes\n83\nWA4KL130\n805188\nTelescopes\n84\nWA4KL130\n806544\nTelescopes\n85\nWA4KL130\n806545\nTelescopes\n86\nWA4KL130\n806547\nTelescopes\n87\nWA4KL130\n806548\nTelescopes\n88\nWA4KL130\n806550\nTelescopes\n89\nWA4KL130\n806551\nTelescopes\n90\nWA4KL130\n806552\nTelescopes\n91\nWA4KL130\n806568\nTelescopes\n92\nWA4KL500\n803563\nTelescopes\n93\nWA4KL500\n803564\nTelescopes\n94\nWA4KL500\n803566\nTelescopes\n95\nWA4KL500\n803568\nTelescopes\n96\nWA4KL500\n803570\nTelescopes\n97\nWA4KL500\n803637\nTelescopes\n98\nWA4KL500\n803648\nTelescopes\n99\nWA4KL500\n803716\nTelescopes\n100\nWA4KL500\n803718\nTelescopes\n101\nWA4KL500\n803720\nTelescopes\n102\nWA4KL530\n804790\nTelescopes\n103\nWA4KL530\n804794\nTelescopes\n104\nWA4KL530\n804798\nTelescopes\n105\nWA4KL530\n804799\nTelescopes\n106\nWA4KL530\n804800\nTelescopes\n107\nWA4KL530\n804809\nTelescopes\n108\nWA4KL530\n804854\nTelescopes\n109\nWA4KL530\n804858\nTelescopes\n110\nWA4KL530\n804987\nTelescopes\n111\nWA4KL530\n805033\nTelescopes\n112\nA22002A\n668507\nTelescopes\n113\nA22002A\n668509\nTelescopes\n114\nA22002A\n668526\nTelescopes\n115\nA22003A\n303895\nTelescopes\n116\nA22003A\n304095\nTelescopes\n117\nA22003A\n670945\nTelescopes\n118\nA22003A\n671388\nTelescopes\n119\nA22003A\n671955\nTelescopes\n120\nALT-PRO\n7240918\nElectronics I\n121\nALT-PRO\n7240919\nElectronics I\n122\nCH-S200-XZ-EB\n7222387\nCamera Heads\n123\nCH-S200-XZ-EB\n7222388\nCamera Heads\n124\nCH-S200-XZ-EB\n7222389\nCamera Heads\n125\nCH-S200-XZ-EB\n7222391\nCamera Heads\n126\nCH-S200-XZ-EB\n7222428\nCamera Heads\n127\nCH-S200-XZ-EB\n7222430\nCamera Heads\n128\nCH-S200-XZ-EB\n7222432\nCamera Heads\n129\nCH-S200-XZ-EB\n7222434\nCamera Heads\n130\nCH-S200-XZ-EB\n7222436\nCamera Heads\n131\nCH-S200-XZ-EB\n7222438\nCamera Heads\n132\nCYF-5\n2254818\nCYF/HYF Fiber\n133\nCYF-V2\n2244639\nCYF/HYF Video\n134\nCYF-V2\n2445947\nCYF/HYF Video\n135\nCYF-V2\n2445954\nCYF/HYF Video\n136\nCYF-V2\n2445958\nCYF/HYF Video\n137\nCYF-V2\n2445961\nCYF/HYF Video\n138\nCYF-V2\n2446008\nCYF/HYF Video\n139\nCYF-V2\n2446070\nCYF/HYF Video\n140\nCYF-V2\n2446071\nCYF/HYF Video\n141\nCYF-V2\n2446073\nCYF/HYF Video\n142\nCYF-V2\n2657200\nCYF/HYF Video\n143\nCYF-VH\n2929197\nCYF/HYF Video\n144\nCYF-VH\n2929199\nCYF/HYF Video\n145\nCYF-VH\n2929213\nCYF/HYF Video\n146\nCYF-VH\n2929214\nCYF/HYF Video\n147\nCYF-VH\n2929216\nCYF/HYF Video\n148\nCYF-VH\n2929218\nCYF/HYF Video\n149\nCYF-VH\n2929221\nCYF/HYF Video\n150\nCYF-VH\n2929222\nCYF/HYF Video\n151\nCYF-VH\n2929223\nCYF/HYF Video\n152\nCYF-VH\n2929224\nCYF/HYF Video\n153\nCYF-VH\n2929225\nCYF/HYF Video\n154\nCYF-VH\n2929235\nCYF/HYF Video\n155\nCYF-VH\n2929236\nCYF/HYF Video\n156\nCYF-VH\n2929239\nCYF/HYF Video\n157\nCYF-VH\n2929272\nCYF/HYF Video\n158\nCYF-VH\n2929285\nCYF/HYF Video\n159\nCYF-VH\n2929288\nCYF/HYF Video\n160\nCYF-VH\n2929295\nCYF/HYF Video\n161\nCYF-VH\n2929297\nCYF/HYF Video\n162\nCYF-VH\n2929326\nCYF/HYF Video\n163\nTFL-PLS\nMDUF190104\nLaser II\n164\nURF-V3R\n2301315\nURO Video\n165\nURF-V3R\n2301328\nURO Video\n166\nURF-V3R\n2301331\nURO Video\n167\nURF-V3R\n2301332\nURO Video\n168\nURF-V3R\n2301333\nURO Video\n169\nURF-V3R\n2301334\nURO Video\n170\nURF-V3R\n2301335\nURO Video\n171\nURF-V3R\n2301336\nURO Video\n172\nWA02943A\n200142\nSemi Rigid\n173\nWA02943A\n200233\nSemi Rigid\n174\nWA02944A\n627681\nSemi Rigid\n175\nWA02944A\n627774\nSemi Rigid\n176\nWA20021A\n800462\nTelescopes\n177\nWA20021A\n800938\nTelescopes\n178\nWA20021A\n810165\nTelescopes\n179\nWA20023A\n800250\nTelescopes\n180\nWA20023A\n802551\nTelescopes\n181\nWA2T430A\n813147\nTelescopes\n182\nWA2T430A\n813160\nTelescopes\n183\nWA2T430A\n813632\nTelescopes\n184\nWA2T430A\n813635\nTelescopes\n185\nWA2T430A\n818691\nTelescopes\n186\nWA2T430A\n818698\nTelescopes\n187\nWA2T430A\n819819\nTelescopes\n188\nWA2T430A\n819822\nTelescopes\n189\nWA2T430A\n819823\nTelescopes\n190\nWA2T430A\n809609\nTelescopes\n191\nWA2T430A\n819826\nTelescopes\n192\nWA2T430A\n832124\nTelescopes\n193\nWA2T470A\n807705\nTelescopes\n194\nWA2T470A\n802758\nTelescopes\n195\nWA2T470A\n807710\nTelescopes\n196\nWA2T470A\n807711\nTelescopes\n197\nWA2T470A\n807712\nTelescopes\n198\nWA2T470A\n810495\nTelescopes\n199\nWA2T470A\n807996\nTelescopes\n200\nWA2T470A\n807999\nTelescopes\n201\nWA2UR13A\n800169\nSemi Rigid\n202\nWA2UR13A\n800171\nSemi Rigid\n203\nWA33036A\n543976\nTelescopes\n204\nWA33036A\n685950\nTelescopes\n205\nWB91051W\nB006116\nGenerator\n206\nBF-1TH190\n2025988\nBronch Video\n207\nBF-1TH190\n2026026\nBronch Video\n208\nBF-1TH190\n2026028\nBronch Video\n209\nBF-1TH190\n2723609\nBronch Video\n210\nBF-1TH190\n2723668\nBronch Video\n211\nBF-H190\n2026021\nBronch Video\n212\nBF-H190\n2026030\nBronch Video\n213\nBF-P190\n2013494\nBronch Video\n214\nBF-P190\n2711783\nBronch Video\n215\nBF-UC190F\n7313156\nEBUS\n216\nBF-XP190\n2711063\nBronch Video\n217\nCF-HQ1100DL\n2403081\nGI Video\n218\nCF-HQ1100DL\n2403084\nGI Video\n219\nCF-HQ1100DL\n2403085\nGI Video\n220\nCF-HQ1100DL\n2403086\nGI Video\n221\nCF-HQ1100DL\n2403087\nGI Video\n222\nCF-HQ1100DL\n2403088\nGI Video\n223\nCF-HQ1100DL\n2403089\nGI Video\n224\nCF-HQ1100DL\n2403091\nGI Video\n225\nCF-HQ1100DL\n2403094\nGI Video\n226\nCF-HQ1100DL\n2403095\nGI Video\n227\nCF-HQ1100DL\n2403100\nGI Video\n228\nCF-HQ1100DL\n2403111\nGI Video\n229\nGF-UCT180\n7923415\nEUS\n230\nGF-UCT180\n7923428\nEUS\n231\nGF-UE160-AL5\n7821735\nEUS\n232\nGIF-1100\n2405015\nGI Video\n233\nGIF-1100\n2405031\nGI Video\n234\nGIF-1100\n2405035\nGI Video\n235\nGIF-1100\n2405036\nGI Video\n236\nGIF-1100\n2405038\nGI Video\n237\nGIF-1100\n2405041\nGI Video\n238\nGIF-1100\n2405044\nGI Video\n239\nGIF-1100\n2405046\nGI Video\n240\nGIF-1100\n2405047\nGI Video\n241\nGIF-1100\n2405144\nGI Video\n242\nGIF-1TH190\n2942676\nGI Video\n243\nGIF-XP190N\n2436683\nGI Video\n244\nPCF-H190TL\n2410711\nGI Video\n245\nPCF-HQ190L\n2411027\nGI Video\n246\nPCF-HQ190L\n2411028\nGI Video\n247\nPCF-HQ190L\n2411031\nGI Video\n248\nPCF-HQ190L\n2411036\nGI Video\n249\nPCF-HQ190L\n2411039\nGI Video\n250\nPCF-HQ190L\n2411044\nGI Video\n251\nPCF-PH190L\n2941401\nGI Video\n252\nBF-UC190F\n7413909\nEBUS\n253\nBF-UC190F\n7413971\nEBUS\n254\nBF-UC190F\n7413973\nEBUS\n255\nCH-S190-XZ-E\n7231176\nCamera Heads\n256\nCH-S190-XZ-E\n7231180\nCamera Heads\n257\nCH-S200-XZ-EB\n7222194\nCamera Heads\n258\nCH-S200-XZ-EB\n7222253\nCamera Heads\n259\nCH-S200-XZ-EB\n7222254\nCamera Heads\n260\nCH-S200-XZ-EB\n7222259\nCamera Heads\n261\nCH-S200-XZ-EB\n7222288\nCamera Heads\n262\nCH-S200-XZ-EB\n7222290\nCamera Heads\n263\nCH-S200-XZ-EB\n7222309\nCamera Heads\n264\nCH-S200-XZ-EB\n7222312\nCamera Heads\n265\nCH-S200-XZ-EB\n7222313\nCamera Heads\n266\nCYF-V2\n2446074\nCYF/HYF Video\n267\nGF-UE160-AL5\n7433197\nEUS\n268\nCYF-V2\n2720978\nCYF/HYF Video\n269\nTJF-Q190V\n2229171\nTJF\n270\nTJF-Q190V\n2229161\nTJF\n\n\n\nTypes of repairs include but are not limited to: \nScope failing leak test in SPS (Sterile Processing Service)\nScope failing in reprocessing \nScope has leak in biopsy channel\nScope being smashed during use or during the sterilization process. \n\n\n\n\n4. Specific Tasks: \n\nBiomedical Engineering requires services for over 270 Olympus scopes, including parts and labor, 24 hours per day, for a full year with the option for the VA to exercise additional option years. The above stated scopes are used to provide direct patient care in surgical spaces across the Cincinnati VAMC.\n\nDescription Of Services:\n\nThe contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, tools, transportation, software, and equipment necessary to repair or exchange, or perform preventative maintenance as required by the OEM, for the above stated scope. This scope must be repaired with the use of OEM or reconditioned, refurbished and/or serviceable parts, tools, and materials. Contractor must have direct access to OEM parts or ability to replace scope with equipment of equal value.\nSupplies and consumables used during normal use or during the service or repair process, including, without limitation, reprocessing chemicals, lamps, cables, thermal head printers, filters, and connectors.\nSoftware upgrades, new features, or major enhancements as required by OEM\nTesting or certification of leakage current, unless otherwise specified in writing.\nExcept for pre-effective date repairs, any Equipment which has been disassembled, repaired, tampered with, changed, or modified by persons other than Olympus own authorized service personnel unless such service or repair by others is made with the written consent of Olympus.\nDefects or damage to the Equipment resulting from Customer s misuse, abuse, negligence, non-performance of scheduled operator and maintenance items, failing to comply with the Instructions for Use (IFU), or acts of God and other natural or man-made disasters.\nEquipment which does not contain a validly placed and recorded Olympus serial number; or\nPartial service or repair requests.\nProvide Customer with unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week. Contact the Olympus Technical Assistance Center ( TAC ) at 1-800-848-9024, Option 1 (Monday through Friday between 7am and 8pm ET) or 1-877-624-7267 (Weekends and Monday through Friday between 8pm and 7am ET).\nProvide a telephone response to technical inquiries for repairs within four hours\nAt no additional charge, provide Customer next-day, pre-paid shipping labels to send Equipment to Olympus for repair and to return repaired Equipment to Customer via next day freight.\nProvide all parts and labor necessary to complete the service to Olympus then-current service specifications. Olympus may use reconditioned, refurbished, and/or serviceable used parts that satisfy Olympus regulatory and quality standards\nProvide access to the Olympus online service portal (www.olympusamerica.com/serviceportal) to enable the management of various aspects of the service.\nProvide Customer s employees with access to Olympus University educational courses. A complete listing of courses offered can be found at www.olympusuniversity.com. Unless otherwise noted in the course description, course fees are included as part of this Agreement.\n\n5. Deliverables:\n\nFull repair coverage with no cap for all contracted equipment, including accidental damage coverage at no extra charge. \nNext day shipping in both directions included at no extra charge \n24/7 technical support: Weekdays 7:00 a.m. - 8:00 p.m. ET at (800) 848-9024 or all other times at (877) 624-7267 \nOnline repair tracking and history at https://MyOlympusService.com \nPeriodic and on-demand training and support provided by Olympus Endoscopy Support Specialists \nFull access to preventative maintenance and educational courses offered through Olympus Continuum\nPrioritized access to loaner equipment (available upon request and subject to availability) at no extra charge for covered items\nService Contracts administrative support: Weekdays 8:30 a.m. - 5:30 p.m. ET by phone at (800) 401-1075, by fax at (484) 896-7135 or by email at Service.Contracts@Olympus.com \n\n Exceptions: \n\nSupplies and consumables used during normal use or during the service or repair process, including, without limitation, reprocessing chemicals, lamps, cables, thermal head printers, filters, and connectors.\nSoftware products.\nTesting or certification of leakage current, unless otherwise specified in writing.\nExcept for pre-effective date repairs, any Equipment which has been disassembled, repaired, tampered with, changed, or modified by persons other than Olympus own authorized service personnel unless such service or repair by others is made with the written consent of Olympus.\nDefects or damage to the Equipment resulting from Customer s misuse, abuse, negligence, non-performance of scheduled operator and maintenance items, failing to comply with the Instructions for Use (IFU), or acts of God and other natural or man-made disasters.\nEquipment which does not contain a validly placed and recorded Olympus serial number; or\nPartial service or repair requests\n\n6. Deliverables Schedule: \n\nOne year, Firm Fixed Price (FFP) contract.\n \n 7. Performance Monitoring:\nThe contractor shall use commercially reasonable efforts to provide service as quickly as possible and on a priority basis for emergencies. The contractor shall ensure prompt communication with the Contracting Officer s Representative or designee. \nThe Contractor shall be required to report to Biomedical Engineering to check in. This check in is mandatory. When the service is completed, the technician shall document services rendered on a legible Service Report(s). The technician shall be required to check out with Biomedical Engineering and submit the Service report(s). Service report shall describe the work that was completed and list parts that were replaced. \nRecords acceptable for audit or any regulatory purposes shall be maintained by the contractor for four years and made available to the government upon request. \n8. Security Requirements:\nAll contractor employees who require access to Department of Veteran s Affairs computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security. \n\nVendor shall not require access to any computer systems or patient sensitive information. \n\nThe contractor shall abide by all stated and implied Cincinnati VA Medical Center policies. \n\n\n9. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI): \n\nGFE is not involved with this service agreement. \n\n10. Other Pertinent Information or Special Considerations: \n\nIdentification of possible follow-on work. Possible follow-on work includes possible contact with the vendor for troubleshooting and service agreement inquiries. \n\nIdentification of Potential Conflicts of Interest (COI). There are no known Conflicts of Interest at this time. \n\nIdentification of Non-Disclosure Requirements. The vendor shall not have access to any VA patient sensitive information or proprietary information. \n11. Risk Control:\nClinical team shall communicate with assigned BESS (Biomedical Engineering Support Specialist) all identified issues with the servicing of scopes involved with this contract to ensure that contractor provides high quality and efficient service with patient safety being the priority and is able to fulfill its obligations under this agreement. \n12. Place of Performance:\n\nShipped to: Olympus Repair Center, San Jose, California. 3200 Vine Street, Cincinnati OH 45220\n\n\nPERFORMANCE REQUIREMENTS SUMMARY\n\nPerformance Objectives\nPerformance Standard\nAcceptable Quality Level (AQL)\nMethod of Monitoring\n1) Customer Support\nProvide Customer with unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week. Contact the Olympus Technical Assistance Center ( TAC ) at 1-800-848-9024, Option 1 (Monday through Friday between 7am and 8pm ET) or 1-877-624-7267 (Weekends and Monday through Friday between 8pm and 7am ET).\n100%\nCompliance\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n2) Shipping Services\nAt no additional charge, provide Customer next-day, pre-paid shipping labels to send Equipment to Olympus for repair and to return repaired Equipment to Customer via next day freight.\n100%\nCompliance\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n3) Parts Availability\nProvide all parts and labor necessary to complete the service to Olympus then-current service specifications. Olympus may use reconditioned, refurbished, and/or serviceable used parts that satisfy Olympus regulatory and quality standards.\n95% Compliance **Due to possible back order of available parts.\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n4) Response Time\nProvide a telephone response to technical inquiries for repairs within four hours\n98% On-Time\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n5) Online Service Portal Availability\nProvide access to the Olympus online service portal (www.olympusamerica.com/serviceportal) to enable the management of various aspects of the service.\n95%\nCompliance\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n6) Invoicing Accuracy, Timeliness and Billing Errors\nThe contractor shall submit invoices in a timely manner for work performed on a monthly basis in the arrears not later than 4 weeks after performance in accordance with the PRICE/COST SCHEDULE, the PWS and the overall terms and conditions established in the contract. \n98%\nCompliance\nThe COR, and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n7) Service Reporting and Progress Meetings\nThe contractor shall provide service order reports, performance reports, and progress meetings as requested by the government as specified in accordance with the terms and conditions established in the contract.\n95%\nOn-Time\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n8) Loaner scope availability\nPrioritized access to loaner equipment (available upon request and subject to availability) at no extra charge for covered items\n70% Compliance **Due to availability of loaner scopes in vendor inventory\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n\n\n\n\n\n\n\n"} Solicitation Number: 36C25026Q0214 Type: Sources Sought Base Type: Sources Sought NAICS: 811210 Classification Code: J065 Response Deadline: 2026-01-16T10:00:00-05:00 Office Address: DAYTON, OH Place of Performance: Cincinnati, Ohio, 45220 POC: Michael Groneman, Michael.Groneman@va.gov, 513-559-3706 {"description":"This is a Sources Sought notice and not a request for quotes. This request is solely for the purpose of conducting market research to enhance VHA s understanding of the market s offered products, services and capabilities. The Government will not pay any costs for responses submitted in response to this Sources Sought.\nThe Cincinnati VAMC requires that all endoscopic equipment be maintained in accordance with the original equipment manufacturer (OEM) specifications. This equipment will be covered under a service agreement.\n\nThe NAICS Code for this acquisition is 811210, size standard of $34 Million. The product service code is J065. The contracting office is contemplating award of a Firm-Fixed-Price contract for this service.\n\nThis Sources Sought notice provides an opportunity for respondents to submit their notice of ability, and their available services in response to the requirement described below. Vendors are being invited to submit information relative to their potential of fulfilling the requirement below, in the form of a capability response that addresses the specific requirement identified in this Sources Sought. Pursuant to FAR Part 10, Market Research, the purpose of this notice is to determine if sources capable of satisfying the agency's requirements exists and to determine the commercial practices of company's engaged in providing the needed service. Pursuant to FAR Part 6 and FAR Part 19, competition and set-aside decisions may be based on the results of this market research. This notice in no way obligates the Government to any further action.\n\nGENERAL REQUIREMENTS\nContractors that can provide and meet the requirement are requested to send:\n\n1. Company Name\n2. SAM.gov UEI number\n3. Business size under NAICS 811210\n4. If you believe another NAICS code is more suitable for these services, please include the code.\n5. If the service(s) are available on an FSS contract or not and the FSS contract number if it is available on contract.\n6. Notification if they are an SBA Dynamic Small Business Search registered VOSB/SDVOSB or not. Contractors must be registered and certified in Dynamic Small Business Search to be considered VOSB/SDVOSB.\n7. Is there any reason you would not be interested in responding to a solicitation?\n8. Please provide a short narrative on the technical capability and interest in providing the requested services.\n9. Any questions, comments, or concerns, that may otherwise assist us.\n10. Does your company have the ability to perform this contract while complying with the Limitations on Subcontracting rules per FAR 52.219-14, 13 CFR 125.6 and VAAR 852.219-75. If so, please briefly explain how your firm will accomplish this, include any potential teaming arrangements or subcontractors. \n\nTo Note: The CO shall conduct periodic checks with the vendor to ensure that Limitations on Subcontracting compliance is maintained during the period of performance if this requirement is set-aside for any small business entities. In accordance with 13 CFR § 125.6(g), Whoever violates the requirements set forth in paragraph (a) of this section shall be subject to the penalties prescribed in 15 U.S.C. 645(d), except that the fine shall be treated as the greater of $500,000 or the dollar amount spent, in excess of permitted levels, by the entity on subcontractors. A party's failure to comply with the spirit and intent of a subcontract with a similarly situated entity may be considered a basis for debarment on the grounds, including but not limited to, that the parties have violated the terms of a government contract or subcontract pursuant to far 9.406-2(b)(1)(i) (48 CFR 9.406-2(b)(1)(i)\n11. Can your company comply with VAAR 852.212-71(c)?\nVAAR 852.212-71 GRAY MARKET AND COUNTERFEIT ITEMS (FEB 2023)\n\n(c) Vendor shall be an OEM, authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system, verified by an authorization letter or other documents from the OEM. All software licensing, warranty and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.\n\n\nRESPONSE COMMITMENT\nResponse:\nAll responses should be directed to Michael.Groneman@va.gov\nSubmittals furnished will not be returned to the sender. No debriefs will be conducted. Eligibility in participating in a future acquisition does not depend upon a response to this notice.\nProprietary information is neither requested nor desired. If such information is submitted, it must clearly be marked \"proprietary\" on every sheet containing such information, and the proprietary information must be segregated to the maximum extent practicable from other portions of the response (e.g., use an attachment or exhibit).\n\nTimeline:\nThis request will close on stated date within the Government Point of Entry (GPE).\n\nPerformance Work Statement\n\n1. Contract Title: Olympus America, Inc. Full-Service Scope Repair Agreement\n\n2. Background: \n\nThe Cincinnati VA Medical Center uses a variety of scopes to diagnose and treat both acute and chronic medical conditions. A repair agreement is being requested and needed to ensure that all scopes are fully functioning to meet patient clinical demands. \n\n3. Scope: \n\nThe contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, tools, transportation, software, and equipment necessary for the preventative and corrective maintenance of the following endoscopes and devices at the Cincinnati VA Medical Center:\n\nSummary of Equipment\n\nQuantity\nProduct Category\n11\nBronch Video\n31\nCamera Heads\n1\nCYF/HYF Fiber\n32\nCYF/HYF Video\n4\nEBUS\n2\nElectronics I\n8\nENF Fiber\n28\nENF Video\n4\nEUS\n1\nGenerator\n32\nGI Video\n1\nLaser II\n1\nLF/MAF Video\n6\nSemi Rigid\n98\nTelescopes\n2\nTJF\n8\nURO Video\n\n\n\nLine Items of Equipment\n\n \nModel\nSerial Number\nProduct Category\n1\nENF-GP2\n7205757\nENF Fiber\n2\nENF-GP2\n7205765\nENF Fiber\n3\nENF-GP2\n7205769\nENF Fiber\n4\nENF-GP2\n7205770\nENF Fiber\n5\nENF-GP2\n7205771\nENF Fiber\n6\nENF-GP2\n7205772\nENF Fiber\n7\nENF-GP2\n7205781\nENF Fiber\n8\nENF-GP2\n7205782\nENF Fiber\n9\nENF-V3\n7242600\nENF Video\n10\nENF-V3\n7242601\nENF Video\n11\nENF-V3\n7242626\nENF Video\n12\nENF-V3\n7242630\nENF Video\n13\nENF-VH\n7234165\nENF Video\n14\nENF-VH\n7234173\nENF Video\n15\nENF-VH\n7234174\nENF Video\n16\nENF-VH\n7234279\nENF Video\n17\nENF-VH\n7234295\nENF Video\n18\nENF-VH\n7234297\nENF Video\n19\nENF-VH\n7234298\nENF Video\n20\nENF-VH\n7234300\nENF Video\n21\nENF-VH\n7234302\nENF Video\n22\nENF-VH\n7234305\nENF Video\n23\nENF-VH\n7234306\nENF Video\n24\nENF-VH\n7234307\nENF Video\n25\nENF-VH\n7234308\nENF Video\n26\nENF-VH\n7234309\nENF Video\n27\nENF-VH\n7234310\nENF Video\n28\nENF-VH\n7234311\nENF Video\n29\nENF-VH\n7234312\nENF Video\n30\nENF-VH\n7234325\nENF Video\n31\nENF-VH\n7234326\nENF Video\n32\nENF-VH\n7234328\nENF Video\n33\nENF-VH\n7234329\nENF Video\n34\nENF-VH\n7234331\nENF Video\n35\nENF-VH\n7234332\nENF Video\n36\nENF-VH\n7234333\nENF Video\n37\nWA4KS400\n801503\nTelescopes\n38\nWA4KS400\n801505\nTelescopes\n39\nWA4KS400\n801506\nTelescopes\n40\nWA4KS400\n802801\nTelescopes\n41\nWA4KS400\n801508\nTelescopes\n42\nWA4KS400\n801510\nTelescopes\n43\nWA4KS400\n801511\nTelescopes\n44\nWA4KS400\n802939\nTelescopes\n45\nWA4KS400\n801519\nTelescopes\n46\nWA4KS430\n800098\nTelescopes\n47\nWA4KS430\n800779\nTelescopes\n48\nWA4KS430\n800837\nTelescopes\n49\nWA4KS430\n800929\nTelescopes\n50\nWA4KS430\n800932\nTelescopes\n51\nWA4KS430\n800937\nTelescopes\n52\nWA4KS430\n801011\nTelescopes\n53\nWA4KS430\n801012\nTelescopes\n54\nWA4KS430\n801014\nTelescopes\n55\nWA4KS445\n800214\nTelescopes\n56\nWA4KS445\n800307\nTelescopes\n57\nWA4KS445\n800308\nTelescopes\n58\nWA96100A\n800526\nTelescopes\n59\nWA96100A\n800529\nTelescopes\n60\nBF-1TH190\n2428965\nBronch Video\n61\nCH-S200-XZ-EA\n7224496\nCamera Heads\n62\nCH-S200-XZ-EA\n7224499\nCamera Heads\n63\nCH-S200-XZ-EA\n7224500\nCamera Heads\n64\nCH-S200-XZ-EA\n7324540\nCamera Heads\n65\nCH-S200-XZ-EA\n7324543\nCamera Heads\n66\nCH-S200-XZ-EA\n7324544\nCamera Heads\n67\nCH-S200-XZ-EA\n7324546\nCamera Heads\n68\nCH-S200-XZ-EA\n7324549\nCamera Heads\n69\nCH-S200-XZ-EA\n7324561\nCamera Heads\n70\nCH-S200-XZ-EA\n7324573\nCamera Heads\n71\nMAF-TM2\n2101275\nLF/MAF Video\n72\nWA4KL100\n802236\nTelescopes\n73\nWA4KL100\n802251\nTelescopes\n74\nWA4KL100\n802287\nTelescopes\n75\nWA4KL100\n802303\nTelescopes\n76\nWA4KL100\n802547\nTelescopes\n77\nWA4KL100\n802579\nTelescopes\n78\nWA4KL100\n802589\nTelescopes\n79\nWA4KL100\n802593\nTelescopes\n80\nWA4KL100\n802597\nTelescopes\n81\nWA4KL100\n802603\nTelescopes\n82\nWA4KL130\n804559\nTelescopes\n83\nWA4KL130\n805188\nTelescopes\n84\nWA4KL130\n806544\nTelescopes\n85\nWA4KL130\n806545\nTelescopes\n86\nWA4KL130\n806547\nTelescopes\n87\nWA4KL130\n806548\nTelescopes\n88\nWA4KL130\n806550\nTelescopes\n89\nWA4KL130\n806551\nTelescopes\n90\nWA4KL130\n806552\nTelescopes\n91\nWA4KL130\n806568\nTelescopes\n92\nWA4KL500\n803563\nTelescopes\n93\nWA4KL500\n803564\nTelescopes\n94\nWA4KL500\n803566\nTelescopes\n95\nWA4KL500\n803568\nTelescopes\n96\nWA4KL500\n803570\nTelescopes\n97\nWA4KL500\n803637\nTelescopes\n98\nWA4KL500\n803648\nTelescopes\n99\nWA4KL500\n803716\nTelescopes\n100\nWA4KL500\n803718\nTelescopes\n101\nWA4KL500\n803720\nTelescopes\n102\nWA4KL530\n804790\nTelescopes\n103\nWA4KL530\n804794\nTelescopes\n104\nWA4KL530\n804798\nTelescopes\n105\nWA4KL530\n804799\nTelescopes\n106\nWA4KL530\n804800\nTelescopes\n107\nWA4KL530\n804809\nTelescopes\n108\nWA4KL530\n804854\nTelescopes\n109\nWA4KL530\n804858\nTelescopes\n110\nWA4KL530\n804987\nTelescopes\n111\nWA4KL530\n805033\nTelescopes\n112\nA22002A\n668507\nTelescopes\n113\nA22002A\n668509\nTelescopes\n114\nA22002A\n668526\nTelescopes\n115\nA22003A\n303895\nTelescopes\n116\nA22003A\n304095\nTelescopes\n117\nA22003A\n670945\nTelescopes\n118\nA22003A\n671388\nTelescopes\n119\nA22003A\n671955\nTelescopes\n120\nALT-PRO\n7240918\nElectronics I\n121\nALT-PRO\n7240919\nElectronics I\n122\nCH-S200-XZ-EB\n7222387\nCamera Heads\n123\nCH-S200-XZ-EB\n7222388\nCamera Heads\n124\nCH-S200-XZ-EB\n7222389\nCamera Heads\n125\nCH-S200-XZ-EB\n7222391\nCamera Heads\n126\nCH-S200-XZ-EB\n7222428\nCamera Heads\n127\nCH-S200-XZ-EB\n7222430\nCamera Heads\n128\nCH-S200-XZ-EB\n7222432\nCamera Heads\n129\nCH-S200-XZ-EB\n7222434\nCamera Heads\n130\nCH-S200-XZ-EB\n7222436\nCamera Heads\n131\nCH-S200-XZ-EB\n7222438\nCamera Heads\n132\nCYF-5\n2254818\nCYF/HYF Fiber\n133\nCYF-V2\n2244639\nCYF/HYF Video\n134\nCYF-V2\n2445947\nCYF/HYF Video\n135\nCYF-V2\n2445954\nCYF/HYF Video\n136\nCYF-V2\n2445958\nCYF/HYF Video\n137\nCYF-V2\n2445961\nCYF/HYF Video\n138\nCYF-V2\n2446008\nCYF/HYF Video\n139\nCYF-V2\n2446070\nCYF/HYF Video\n140\nCYF-V2\n2446071\nCYF/HYF Video\n141\nCYF-V2\n2446073\nCYF/HYF Video\n142\nCYF-V2\n2657200\nCYF/HYF Video\n143\nCYF-VH\n2929197\nCYF/HYF Video\n144\nCYF-VH\n2929199\nCYF/HYF Video\n145\nCYF-VH\n2929213\nCYF/HYF Video\n146\nCYF-VH\n2929214\nCYF/HYF Video\n147\nCYF-VH\n2929216\nCYF/HYF Video\n148\nCYF-VH\n2929218\nCYF/HYF Video\n149\nCYF-VH\n2929221\nCYF/HYF Video\n150\nCYF-VH\n2929222\nCYF/HYF Video\n151\nCYF-VH\n2929223\nCYF/HYF Video\n152\nCYF-VH\n2929224\nCYF/HYF Video\n153\nCYF-VH\n2929225\nCYF/HYF Video\n154\nCYF-VH\n2929235\nCYF/HYF Video\n155\nCYF-VH\n2929236\nCYF/HYF Video\n156\nCYF-VH\n2929239\nCYF/HYF Video\n157\nCYF-VH\n2929272\nCYF/HYF Video\n158\nCYF-VH\n2929285\nCYF/HYF Video\n159\nCYF-VH\n2929288\nCYF/HYF Video\n160\nCYF-VH\n2929295\nCYF/HYF Video\n161\nCYF-VH\n2929297\nCYF/HYF Video\n162\nCYF-VH\n2929326\nCYF/HYF Video\n163\nTFL-PLS\nMDUF190104\nLaser II\n164\nURF-V3R\n2301315\nURO Video\n165\nURF-V3R\n2301328\nURO Video\n166\nURF-V3R\n2301331\nURO Video\n167\nURF-V3R\n2301332\nURO Video\n168\nURF-V3R\n2301333\nURO Video\n169\nURF-V3R\n2301334\nURO Video\n170\nURF-V3R\n2301335\nURO Video\n171\nURF-V3R\n2301336\nURO Video\n172\nWA02943A\n200142\nSemi Rigid\n173\nWA02943A\n200233\nSemi Rigid\n174\nWA02944A\n627681\nSemi Rigid\n175\nWA02944A\n627774\nSemi Rigid\n176\nWA20021A\n800462\nTelescopes\n177\nWA20021A\n800938\nTelescopes\n178\nWA20021A\n810165\nTelescopes\n179\nWA20023A\n800250\nTelescopes\n180\nWA20023A\n802551\nTelescopes\n181\nWA2T430A\n813147\nTelescopes\n182\nWA2T430A\n813160\nTelescopes\n183\nWA2T430A\n813632\nTelescopes\n184\nWA2T430A\n813635\nTelescopes\n185\nWA2T430A\n818691\nTelescopes\n186\nWA2T430A\n818698\nTelescopes\n187\nWA2T430A\n819819\nTelescopes\n188\nWA2T430A\n819822\nTelescopes\n189\nWA2T430A\n819823\nTelescopes\n190\nWA2T430A\n809609\nTelescopes\n191\nWA2T430A\n819826\nTelescopes\n192\nWA2T430A\n832124\nTelescopes\n193\nWA2T470A\n807705\nTelescopes\n194\nWA2T470A\n802758\nTelescopes\n195\nWA2T470A\n807710\nTelescopes\n196\nWA2T470A\n807711\nTelescopes\n197\nWA2T470A\n807712\nTelescopes\n198\nWA2T470A\n810495\nTelescopes\n199\nWA2T470A\n807996\nTelescopes\n200\nWA2T470A\n807999\nTelescopes\n201\nWA2UR13A\n800169\nSemi Rigid\n202\nWA2UR13A\n800171\nSemi Rigid\n203\nWA33036A\n543976\nTelescopes\n204\nWA33036A\n685950\nTelescopes\n205\nWB91051W\nB006116\nGenerator\n206\nBF-1TH190\n2025988\nBronch Video\n207\nBF-1TH190\n2026026\nBronch Video\n208\nBF-1TH190\n2026028\nBronch Video\n209\nBF-1TH190\n2723609\nBronch Video\n210\nBF-1TH190\n2723668\nBronch Video\n211\nBF-H190\n2026021\nBronch Video\n212\nBF-H190\n2026030\nBronch Video\n213\nBF-P190\n2013494\nBronch Video\n214\nBF-P190\n2711783\nBronch Video\n215\nBF-UC190F\n7313156\nEBUS\n216\nBF-XP190\n2711063\nBronch Video\n217\nCF-HQ1100DL\n2403081\nGI Video\n218\nCF-HQ1100DL\n2403084\nGI Video\n219\nCF-HQ1100DL\n2403085\nGI Video\n220\nCF-HQ1100DL\n2403086\nGI Video\n221\nCF-HQ1100DL\n2403087\nGI Video\n222\nCF-HQ1100DL\n2403088\nGI Video\n223\nCF-HQ1100DL\n2403089\nGI Video\n224\nCF-HQ1100DL\n2403091\nGI Video\n225\nCF-HQ1100DL\n2403094\nGI Video\n226\nCF-HQ1100DL\n2403095\nGI Video\n227\nCF-HQ1100DL\n2403100\nGI Video\n228\nCF-HQ1100DL\n2403111\nGI Video\n229\nGF-UCT180\n7923415\nEUS\n230\nGF-UCT180\n7923428\nEUS\n231\nGF-UE160-AL5\n7821735\nEUS\n232\nGIF-1100\n2405015\nGI Video\n233\nGIF-1100\n2405031\nGI Video\n234\nGIF-1100\n2405035\nGI Video\n235\nGIF-1100\n2405036\nGI Video\n236\nGIF-1100\n2405038\nGI Video\n237\nGIF-1100\n2405041\nGI Video\n238\nGIF-1100\n2405044\nGI Video\n239\nGIF-1100\n2405046\nGI Video\n240\nGIF-1100\n2405047\nGI Video\n241\nGIF-1100\n2405144\nGI Video\n242\nGIF-1TH190\n2942676\nGI Video\n243\nGIF-XP190N\n2436683\nGI Video\n244\nPCF-H190TL\n2410711\nGI Video\n245\nPCF-HQ190L\n2411027\nGI Video\n246\nPCF-HQ190L\n2411028\nGI Video\n247\nPCF-HQ190L\n2411031\nGI Video\n248\nPCF-HQ190L\n2411036\nGI Video\n249\nPCF-HQ190L\n2411039\nGI Video\n250\nPCF-HQ190L\n2411044\nGI Video\n251\nPCF-PH190L\n2941401\nGI Video\n252\nBF-UC190F\n7413909\nEBUS\n253\nBF-UC190F\n7413971\nEBUS\n254\nBF-UC190F\n7413973\nEBUS\n255\nCH-S190-XZ-E\n7231176\nCamera Heads\n256\nCH-S190-XZ-E\n7231180\nCamera Heads\n257\nCH-S200-XZ-EB\n7222194\nCamera Heads\n258\nCH-S200-XZ-EB\n7222253\nCamera Heads\n259\nCH-S200-XZ-EB\n7222254\nCamera Heads\n260\nCH-S200-XZ-EB\n7222259\nCamera Heads\n261\nCH-S200-XZ-EB\n7222288\nCamera Heads\n262\nCH-S200-XZ-EB\n7222290\nCamera Heads\n263\nCH-S200-XZ-EB\n7222309\nCamera Heads\n264\nCH-S200-XZ-EB\n7222312\nCamera Heads\n265\nCH-S200-XZ-EB\n7222313\nCamera Heads\n266\nCYF-V2\n2446074\nCYF/HYF Video\n267\nGF-UE160-AL5\n7433197\nEUS\n268\nCYF-V2\n2720978\nCYF/HYF Video\n269\nTJF-Q190V\n2229171\nTJF\n270\nTJF-Q190V\n2229161\nTJF\n\n\n\nTypes of repairs include but are not limited to: \nScope failing leak test in SPS (Sterile Processing Service)\nScope failing in reprocessing \nScope has leak in biopsy channel\nScope being smashed during use or during the sterilization process. \n\n\n\n\n4. Specific Tasks: \n\nBiomedical Engineering requires services for over 270 Olympus scopes, including parts and labor, 24 hours per day, for a full year with the option for the VA to exercise additional option years. The above stated scopes are used to provide direct patient care in surgical spaces across the Cincinnati VAMC.\n\nDescription Of Services:\n\nThe contractor shall provide all necessary labor, management, supervision, technical skills, quality control, materials, tools, transportation, software, and equipment necessary to repair or exchange, or perform preventative maintenance as required by the OEM, for the above stated scope. This scope must be repaired with the use of OEM or reconditioned, refurbished and/or serviceable parts, tools, and materials. Contractor must have direct access to OEM parts or ability to replace scope with equipment of equal value.\nSupplies and consumables used during normal use or during the service or repair process, including, without limitation, reprocessing chemicals, lamps, cables, thermal head printers, filters, and connectors.\nSoftware upgrades, new features, or major enhancements as required by OEM\nTesting or certification of leakage current, unless otherwise specified in writing.\nExcept for pre-effective date repairs, any Equipment which has been disassembled, repaired, tampered with, changed, or modified by persons other than Olympus own authorized service personnel unless such service or repair by others is made with the written consent of Olympus.\nDefects or damage to the Equipment resulting from Customer s misuse, abuse, negligence, non-performance of scheduled operator and maintenance items, failing to comply with the Instructions for Use (IFU), or acts of God and other natural or man-made disasters.\nEquipment which does not contain a validly placed and recorded Olympus serial number; or\nPartial service or repair requests.\nProvide Customer with unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week. Contact the Olympus Technical Assistance Center ( TAC ) at 1-800-848-9024, Option 1 (Monday through Friday between 7am and 8pm ET) or 1-877-624-7267 (Weekends and Monday through Friday between 8pm and 7am ET).\nProvide a telephone response to technical inquiries for repairs within four hours\nAt no additional charge, provide Customer next-day, pre-paid shipping labels to send Equipment to Olympus for repair and to return repaired Equipment to Customer via next day freight.\nProvide all parts and labor necessary to complete the service to Olympus then-current service specifications. Olympus may use reconditioned, refurbished, and/or serviceable used parts that satisfy Olympus regulatory and quality standards\nProvide access to the Olympus online service portal (www.olympusamerica.com/serviceportal) to enable the management of various aspects of the service.\nProvide Customer s employees with access to Olympus University educational courses. A complete listing of courses offered can be found at www.olympusuniversity.com. Unless otherwise noted in the course description, course fees are included as part of this Agreement.\n\n5. Deliverables:\n\nFull repair coverage with no cap for all contracted equipment, including accidental damage coverage at no extra charge. \nNext day shipping in both directions included at no extra charge \n24/7 technical support: Weekdays 7:00 a.m. - 8:00 p.m. ET at (800) 848-9024 or all other times at (877) 624-7267 \nOnline repair tracking and history at https://MyOlympusService.com \nPeriodic and on-demand training and support provided by Olympus Endoscopy Support Specialists \nFull access to preventative maintenance and educational courses offered through Olympus Continuum\nPrioritized access to loaner equipment (available upon request and subject to availability) at no extra charge for covered items\nService Contracts administrative support: Weekdays 8:30 a.m. - 5:30 p.m. ET by phone at (800) 401-1075, by fax at (484) 896-7135 or by email at Service.Contracts@Olympus.com \n\n Exceptions: \n\nSupplies and consumables used during normal use or during the service or repair process, including, without limitation, reprocessing chemicals, lamps, cables, thermal head printers, filters, and connectors.\nSoftware products.\nTesting or certification of leakage current, unless otherwise specified in writing.\nExcept for pre-effective date repairs, any Equipment which has been disassembled, repaired, tampered with, changed, or modified by persons other than Olympus own authorized service personnel unless such service or repair by others is made with the written consent of Olympus.\nDefects or damage to the Equipment resulting from Customer s misuse, abuse, negligence, non-performance of scheduled operator and maintenance items, failing to comply with the Instructions for Use (IFU), or acts of God and other natural or man-made disasters.\nEquipment which does not contain a validly placed and recorded Olympus serial number; or\nPartial service or repair requests\n\n6. Deliverables Schedule: \n\nOne year, Firm Fixed Price (FFP) contract.\n \n 7. Performance Monitoring:\nThe contractor shall use commercially reasonable efforts to provide service as quickly as possible and on a priority basis for emergencies. The contractor shall ensure prompt communication with the Contracting Officer s Representative or designee. \nThe Contractor shall be required to report to Biomedical Engineering to check in. This check in is mandatory. When the service is completed, the technician shall document services rendered on a legible Service Report(s). The technician shall be required to check out with Biomedical Engineering and submit the Service report(s). Service report shall describe the work that was completed and list parts that were replaced. \nRecords acceptable for audit or any regulatory purposes shall be maintained by the contractor for four years and made available to the government upon request. \n8. Security Requirements:\nAll contractor employees who require access to Department of Veteran s Affairs computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Security. \n\nVendor shall not require access to any computer systems or patient sensitive information. \n\nThe contractor shall abide by all stated and implied Cincinnati VA Medical Center policies. \n\n\n9. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI): \n\nGFE is not involved with this service agreement. \n\n10. Other Pertinent Information or Special Considerations: \n\nIdentification of possible follow-on work. Possible follow-on work includes possible contact with the vendor for troubleshooting and service agreement inquiries. \n\nIdentification of Potential Conflicts of Interest (COI). There are no known Conflicts of Interest at this time. \n\nIdentification of Non-Disclosure Requirements. The vendor shall not have access to any VA patient sensitive information or proprietary information. \n11. Risk Control:\nClinical team shall communicate with assigned BESS (Biomedical Engineering Support Specialist) all identified issues with the servicing of scopes involved with this contract to ensure that contractor provides high quality and efficient service with patient safety being the priority and is able to fulfill its obligations under this agreement. \n12. Place of Performance:\n\nShipped to: Olympus Repair Center, San Jose, California. 3200 Vine Street, Cincinnati OH 45220\n\n\nPERFORMANCE REQUIREMENTS SUMMARY\n\nPerformance Objectives\nPerformance Standard\nAcceptable Quality Level (AQL)\nMethod of Monitoring\n1) Customer Support\nProvide Customer with unrestricted access to technical support twenty-four (24) hours a day, seven (7) days per week. Contact the Olympus Technical Assistance Center ( TAC ) at 1-800-848-9024, Option 1 (Monday through Friday between 7am and 8pm ET) or 1-877-624-7267 (Weekends and Monday through Friday between 8pm and 7am ET).\n100%\nCompliance\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n2) Shipping Services\nAt no additional charge, provide Customer next-day, pre-paid shipping labels to send Equipment to Olympus for repair and to return repaired Equipment to Customer via next day freight.\n100%\nCompliance\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n3) Parts Availability\nProvide all parts and labor necessary to complete the service to Olympus then-current service specifications. Olympus may use reconditioned, refurbished, and/or serviceable used parts that satisfy Olympus regulatory and quality standards.\n95% Compliance **Due to possible back order of available parts.\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n4) Response Time\nProvide a telephone response to technical inquiries for repairs within four hours\n98% On-Time\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n5) Online Service Portal Availability\nProvide access to the Olympus online service portal (www.olympusamerica.com/serviceportal) to enable the management of various aspects of the service.\n95%\nCompliance\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n6) Invoicing Accuracy, Timeliness and Billing Errors\nThe contractor shall submit invoices in a timely manner for work performed on a monthly basis in the arrears not later than 4 weeks after performance in accordance with the PRICE/COST SCHEDULE, the PWS and the overall terms and conditions established in the contract. \n98%\nCompliance\nThe COR, and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n7) Service Reporting and Progress Meetings\nThe contractor shall provide service order reports, performance reports, and progress meetings as requested by the government as specified in accordance with the terms and conditions established in the contract.\n95%\nOn-Time\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n8) Loaner scope availability\nPrioritized access to loaner equipment (available upon request and subject to availability) at no extra charge for covered items\n70% Compliance **Due to availability of loaner scopes in vendor inventory\nThe COR and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.\n\n\n\n\n\n\n\n"}