After Hours Call Service for Invercargill City Council

Description

RFx ID: 32534129 Organisation: Invercargill City Council Open date: Thursday, 18 September 2025 4:00 PM +12:00 Close date: Thursday, 9 October 2025 4:00 PM +13:00 Categories: 80000000 - Management and Business Professionals and Administrative Services Region: Southland Overview: Invercargill City Council (ICC) is seeking information from experienced providers of after-hours call handling services, including indicative pricing. We are exploring options for managing incoming telephone calls made to ICC outside of our core operating hours (8:00am – 5:00pm, Monday to Friday, excluding Public Holidays). We are looking for a provider who can offer a reliable, customer-friendly and professional call service, capable of handling a wide range of inquiries, logging service requests, escalating urgent issues appropriately, and providing clear reporting and transparency.