FOR THE ESTABLISHMENT OF A FRAME AGREEMENT FOR THE PROVISION OF CUSTOMER SERVICES CALL CENTER FOR UNHCR PRIVATE SECTOR PARTNERSHIPS IN THE REPUBLIC OF KOREA

Description

UNHCR PSP Korea is seeking to enter into a frame agreement with a qualified agency to provide inbound and outbound Customer Services for donor retention, with an initial term of 12 months, extendable for up to two additional 12-month periods subject to satisfactory performance, as set out below: Phase 1: 1 October 2026 – end of September 2027 (12-months) Phase 2: 1 October 2027 – end of September 2028 (12-months) Phase 3: 1 October 2028 – end of September 2029 (12-months) In total a three-year frame agreement. The Terms of Reference (TORS) are detailed in Annex A of this document. Bidders can find attached the summary PDF of the RFP which details the instructions for you to register on UNHCR supplier portal, when you are searching for the RFP in the UNHCR supplier portal system please search for RFP 3126. The complete tender package is also available in the UNHCR supplier portal , and your bids are to be submitted ONLY directly to the portal.