DA01--Replacement Model for VA.gov

Description

{"description":"Request for Information\nReplacement Model for VA.gov\nIssued: January 15, 2026\n\nBackground and Scope:\nThe U.S. Department of Veterans Affairs (VA) is seeking information to assess industry capabilities, emerging approaches, and best practices for replacing our existing website, VA.gov, with a premier, modern, secure, and Veteran-centric digital experience. VA s goal is to provide a best-in-class online experience to our nation s Veterans, their families, and other stakeholders thru VA s central entry point for benefits, healthcare, services, and information. \n\nThe request complements Notice ID: 365357\nExploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov\n\nVA recognizes that replacing VA.gov is not solely a technical challenge. Meaningful improvements require coordination across experience design, platform architecture, content strategy, governance, analytics, and operating models. As a result, VA must modernize in a way that:\nMaintains continuity of service for millions of users.\nIntegrates with a diverse portfolio of legacy and emerging systems.\nOperates within a regulated, highly visible federal environment.\nSupports long-term scalability, adaptability, and resilience.\nOffers more seamless customer experience.\nThrough this request, VA seeks information on solutions, technologies, and approaches that can fundamentally improve the digital experience across all benefit portfolios.\nVA welcomes responses that include:\nDescriptions of relevant ideas, capabilities, and approaches.\nCase studies or examples from similar environments.\nUser journey workflows for identity proofing, sign-in, recovery, and navigation.\nKnown limitations, risks, and tradeoffs.\nLessons learned from past deployments.\nResponses may be informal and narrative; diagrams, visuals, and workflow illustrations are encouraged (attachments such as images or separate diagram files do not count toward the page limit).\n\n\n\n\nFollow-On Engagement:\nVA may schedule follow-on discussions to better understand selected responses. Participation does not imply competitive advantage.\n\nNo Commitment to Procure:\nThis request does not obligate VA to pursue a procurement or award a contract.\n\nHow VA Intends to Use This Information:\nResponses will inform planning, requirements development, and potential pilot efforts without committing VA to any specific action.\n\nResponse Instructions:\nSubmission deadline: February 5, 2026\nSubmission method: Allison Fulton, Allison.fulton@va.gov, Evan Schlisserman, evan.schlisserman@va.gov \nFile format: PDF preferred; Microsoft Word acceptable\nPage limit: Responses should not exceed ten (10) pages The ten-page limit should be devoted to substantive, experience-focused responses to this request and should not be used for general corporate marketing, promotional content, or boilerplate company information.\n\n, excluding appendices, company overviews, past performance information, and attached visuals/diagrams.\nRespondents are requested to include:\nCompany or organization overview (name, location, and brief description of relevant capabilities).\nRelevant experience with similar challenges.\nResponses to the topics and questions in this request.\nDescriptions of relevant technologies and approaches.\nAny additional information relevant to VA's objectives.\n\n"} Solicitation Number: 36C10B26Q0131 Type: Sources Sought Base Type: Sources Sought NAICS: 541519 Classification Code: DA01 Response Deadline: 2026-02-05T12:00:00-05:00 Office Address: EATONTOWN, NJ POC: Allison Fulton, Allison.Fulton@va.gov, (512) 981-4477 {"description":"Request for Information\nReplacement Model for VA.gov\nIssued: January 15, 2026\n\nBackground and Scope:\nThe U.S. Department of Veterans Affairs (VA) is seeking information to assess industry capabilities, emerging approaches, and best practices for replacing our existing website, VA.gov, with a premier, modern, secure, and Veteran-centric digital experience. VA s goal is to provide a best-in-class online experience to our nation s Veterans, their families, and other stakeholders thru VA s central entry point for benefits, healthcare, services, and information. \n\nThe request complements Notice ID: 365357\nExploring Next-Generation Digital Identity, Authentication, and Navigation on VA.gov\n\nVA recognizes that replacing VA.gov is not solely a technical challenge. Meaningful improvements require coordination across experience design, platform architecture, content strategy, governance, analytics, and operating models. As a result, VA must modernize in a way that:\nMaintains continuity of service for millions of users.\nIntegrates with a diverse portfolio of legacy and emerging systems.\nOperates within a regulated, highly visible federal environment.\nSupports long-term scalability, adaptability, and resilience.\nOffers more seamless customer experience.\nThrough this request, VA seeks information on solutions, technologies, and approaches that can fundamentally improve the digital experience across all benefit portfolios.\nVA welcomes responses that include:\nDescriptions of relevant ideas, capabilities, and approaches.\nCase studies or examples from similar environments.\nUser journey workflows for identity proofing, sign-in, recovery, and navigation.\nKnown limitations, risks, and tradeoffs.\nLessons learned from past deployments.\nResponses may be informal and narrative; diagrams, visuals, and workflow illustrations are encouraged (attachments such as images or separate diagram files do not count toward the page limit).\n\n\n\n\nFollow-On Engagement:\nVA may schedule follow-on discussions to better understand selected responses. Participation does not imply competitive advantage.\n\nNo Commitment to Procure:\nThis request does not obligate VA to pursue a procurement or award a contract.\n\nHow VA Intends to Use This Information:\nResponses will inform planning, requirements development, and potential pilot efforts without committing VA to any specific action.\n\nResponse Instructions:\nSubmission deadline: February 5, 2026\nSubmission method: Allison Fulton, Allison.fulton@va.gov, Evan Schlisserman, evan.schlisserman@va.gov \nFile format: PDF preferred; Microsoft Word acceptable\nPage limit: Responses should not exceed ten (10) pages The ten-page limit should be devoted to substantive, experience-focused responses to this request and should not be used for general corporate marketing, promotional content, or boilerplate company information.\n\n, excluding appendices, company overviews, past performance information, and attached visuals/diagrams.\nRespondents are requested to include:\nCompany or organization overview (name, location, and brief description of relevant capabilities).\nRelevant experience with similar challenges.\nResponses to the topics and questions in this request.\nDescriptions of relevant technologies and approaches.\nAny additional information relevant to VA's objectives.\n\n"}