Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization

Description

{"description":" The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting. \n"} Solicitation Number: 26-12-APMO Type: Presolicitation Base Type: Presolicitation NAICS: 541611 Classification Code: R799 Response Deadline: 2026-02-20T12:00:00-05:00 Office Address: KEARNEYSVILLE, WV Place of Performance: Atlanta, Georgia POC: Analeatha Rollins, analeatha.s.rollins@irs.gov POC: Iman Street, iman.street@irs.gov {"description":" The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting. \n"}