RFQ/112/2026/ASW/Create a grievance redressal platform for a government entity in Jordan

Description

The primary objective of this assignment is to design, develop, and deploy a user-friendly and efficient electronic grievance handling mechanism within the internal staff system/platform of the entity. This system should streamline the process for submitting, managing, and resolving grievances in a transparent, accountable, and timely manner, in line with best practices in digital public services.