Framework agreement for the purchase of receivable services

Description

The aim of the procurement is to cover SPK ́s need for the procurement of receivable services, hereunder implies outstanding requirements on behalf of the contracting authority. The contract shall ensure that the recovery is carried out in accordance with good debt collection practice and relevant laws and rules. The contract for recovery services shall contribute to efficient work processes and shall initially include recovery services connected to premiums, pensions, mortgage loans as well as the pension scheme for Pharmacy activities. This sets requirements for both the tenderer ́s system solutions, routines and efficiency in the recovery process, as well as response and service time for SPK. SPK shall enter into an agreement with a tenderer who undertakes to collect outstanding requirements on our behalf.