Enterprise Service Management (ESM) software platform

Description

RFx ID: 33406108 Organisation: Massey University Open date: Monday, 2 February 2026 2:00 PM +13:00 Close date: Tuesday, 3 March 2026 11:00 AM +13:00 Categories: 43230000 - Software Region: Manawatu-Wanganui Overview: The Government Electronic Tender Service (GETS) is being used for promotion purposes only. VendorPanel is Massey University’s sole publication and response platform for this opportunity. Procurement documents will not be issued via GETS. Suppliers must register on VendorPanel to access all documentation and receive updates. Responses submitted via GETS will not be accepted. Please refer to the attached notice for further information, including how to register on VendorPanel to access the full procurement documentation once released. The Tender can be found here VP Reference: VP2419 Massey Reference: 2026-3 Opened: 2nd Feb 2026 Closing: 3rd March 11:00 am Contact: Through Massey’s VendorPanel Procurement platform, Marketplace. Link: https://www.vendorpanel.nz/Members/?do=Tenders:AllTenders&mode=Open About this opportunity: Massey University intends to undertake a competitive procurement process to replace its legacy IFS assyst system, which is now at end-of-life. The current system has reached the end of its functional lifecycle, and a modern Enterprise Service Management (ESM) solution is required to improve service delivery, streamline processes, and support the University’s digital transformation objectives. The objective of this procurement is to select a fit-for-purpose, scalable, and secure ESM platform capable of supporting multiple service domains across the University. Indicative functional requirements include (but are not limited to): incident and request management, self-service portals, workflow automation and AI-enabled capabilities, knowledge management, reporting and analytics, and integration with existing University systems. This workstream is strictly limited to the selection of the ESM platform software. Implementation, integration, configuration, and transition services are explicitly out of scope and will be subject to a separate procurement process at a later stage. Vendors responding to the procurement will be expected to demonstrate how their solution meets Massey University’s requirements. All information relating to this opportunity, including any updates or changes, will be made available via VendorPanel only. Massey University reserves the right to amend or withdraw this opportunity at any time.