AI-Enabled Student Support Platform

Description

Texas State Global is requesting an AI-enabled student support platform designed to improve engagement, streamline service, and increase operational efficiency across departments such as Admissions, Financial Aid, and the Registrar. The platform must deliver a comprehensive, three-tier service model that includes proactive outreach driven by data signals (Tier Zero), 24/7 AI-powered responses for general inquiries (Tier 1), personalized and transactional support for authenticated users via system integrations (Tier 2), and seamless escalation to human staff when needed (Tier 3). In addition, the solution must offer robust capabilities such as workflow automation, content governance, multilingual support, analytics and reporting, and multichannel communication (chat, SMS, email, voice). Finally, vendors must meet stringent technical and compliance requirements, including API-first architecture, accessibility standards, secure data handling, and integrations with core university systems like Banner, Slate, and TeamDynamix.