After Hours Call Centre Services

Description

The Department offers a 24/7 hotline (0800 DOC HOT) for conservation emergencies. This phone number is widely used by the public to report illegal or suspicious activity, injured or dead wildlife, damage to the Department of Conservation (DOC) land/assets and accidents or safety issues. Our internal customer service team is responsible for our emergency hotline and answers calls between 8am - 4.30pm, Monday - Friday. We are seeking an external provider to answer and action calls outside of our business hours, as well as agreed ad-hoc cover during business hours.