Purchaser
Texas State University - 754
Country
United States
Notice published
26 Jun 2026
Tenqual indexed
27 Jun 2026
Closing date
17 Jul 2026
Source ID
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Tender summary
Texas State Global is requesting an AI-enabled student support platform designed to improve engagement, streamline service, and increase operational efficiency across departments such as Admissions, Financial Aid, and the Registrar. The platform must deliver a comprehensive, three-tier service model that includes proactive outreach driven by data signals (Tier Zero), 24/7 AI-powered responses for general inquiries (Tier 1), personalized and transactional support for authenticated users via system integrations (Tier 2), and seamless escalation to human staff when needed (Tier 3). In addition, the solution must offer robust capabilities such as workflow automation, content governance, multilingual support, analytics and reporting, and multichannel communication (chat, SMS, email, voice). Finally, vendors must meet stringent technical and compliance requirements, including API-first architecture, accessibility standards, secure data handling, and integrations with core university systems like Banner, Slate, and TeamDynamix.
What to check before bidding
- Issued by Texas State University - 754.
- Located in United States.
- Source notice 754-TXST-2026-RFP-486-VPGOI on US-TX ESBD.
- Notice published 26 Jun 2026; Tenqual indexed it 27 Jun 2026.
- Deadline listed as 17 Jul 2026.
- Source documents portal identified.
- Create a free tender alert to catch similar opportunities before the deadline pressure starts.