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Solution type CCaaS - RETA

SNCF Gares & ConnexionsFrance

Purchaser

SNCF Gares & Connexions

Country

France

Notice published

10 Jun 2026

Tenqual indexed

10 Jun 2026

Closing date

22 Jun 2026

Source ID

Docs found

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Tender summary

SNCF Gares & Connexions souhaite régénérer son système RETA. Dans ce contexte, une consultation est lancée afin d’acquérir une solution type CCaaS (Contact Center as a Service), permettant le routage des appels des BAU (bornes d’arrêt d’urgence) vers les CGA (centres de gestion d’appels), et le traitement des appels des CGA via une IHM (Interface Homme Machine).

What to check before bidding

  • Issued by SNCF Gares & Connexions.
  • Located in France.
  • Source notice 398598-2026 on TED.
  • Notice published 10 Jun 2026; Tenqual indexed it 10 Jun 2026.
  • Deadline listed as 22 Jun 2026.
  • Create a free tender alert to catch similar opportunities before the deadline pressure starts.