IT Service Management (ITSM) revitalization and cloud migration initiative delivery support
Purchaser
Department of Employment and Social Development (ESDC)
Country
Canada
Notice published
29 May 2026
Tenqual indexed
30 May 2026
Closing date
15 Jun 2026
Source ID
Docs found
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Tender summary
The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that: 1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.). 2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers). 3. Implements and matures core ITIL practices aligned with departmental priorities and governance. 4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect. 5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services. 6. Lays the foundation for safe, governed use of analytics and AI capabilities.
What to check before bidding
- Issued by Department of Employment and Social Development (ESDC).
- Located in Canada.
- Source notice cb-409-84106114 on CanadaBuys.
- Notice published 29 May 2026; Tenqual indexed it 30 May 2026.
- Deadline listed as 15 Jun 2026.
- Create a free tender alert to catch similar opportunities before the deadline pressure starts.