Auckland Council Group Contact Centres Platform (Stage 1 of 2)
Purchaser
Auckland Council
Country
New Zealand
Notice published
12 Jun 2026
Tenqual indexed
22 May 2026
Closing date
12 Jun 2026
Source ID
Docs found
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Tender summary
Auckland Council Group (ACG - Auckland Council, Auckland Transport, Tātaki Auckland Unlimited and Watercare) is seeking proposals from Contact Centre as a Service (CCaaS) providers to deliver a modern, scalable platform supporting customer engagement across ACG. This is a platform-led procurement, we are seeking an established, enterprise-grade CCaaS solution. The solution must be delivered end-to-end, including implementation and ongoing support, by the Original Equipment Manufacturer (OEM) and its nominated delivery partner. Important Notice: This procurement will be conducted in two stages. Stage 1 is a qualifying RFP. Up to three respondents will be shortlisted to participate in Stage 2, a Lean Agile Procurement (LAP) process, where end-to-end solutions will be evaluated collaboratively prior to selecting a preferred supplier for contract negotiation.
What to check before bidding
- Issued by Auckland Council.
- Located in New Zealand.
- Source notice 34146041 on www.gets.govt.nz.
- Notice published 12 Jun 2026; Tenqual indexed it 22 May 2026.
- Deadline listed as 12 Jun 2026.
- Create a free tender alert to catch similar opportunities before the deadline pressure starts.