Digital Government Transformation for Jamaica

Tender summary

In advancing the national VISION 2030 Jamaica goals, the Government of Jamaica (GOJ) recognizes that a prosperous Jamaican economy (Pillar 3) with empowered citizens (Pillar 1) requires a resilient, robust and efficient digital infrastructure, serving as the foundation for modern, digital government services. The build-out of a national digital service framework is essential to reposition government services around citizens’ needs - shifting from a model that requires citizens to come to government to one where government is digitally available anywhere, in a simplified, secured and accessible manner. In April 2024 the World Bank Group (WBG) conducted a Digital Economy Assessment (DEA) of Jamaica’s digital landscape. The purpose of the DEA was to identify gaps and make recommendations on policy, strategic and operational issues across Six (6) pillars; digital infrastructure, digital public platforms, digital financial services, digital businesses, digital skills and the trust environment. The findings revealed, among other things, the need to: Strengthen institutional capacity and accelerate the implementation of the data privacy/data protection framework; Improve the affordability of internet services by, inter alia , strengthening competition in the telecommunications market; Address certain barriers that currently impede the inclusive and productive adoption of digital technologies; and Continue the modernization of the digital financial services ecosystem. Considering the foregoing and following discussions with the WBG and other Government entities, it was proposed in July 2025 to develop a Foundation for Digital Government Transformation (FDGT) programme. To facilitate expediting the scoping and design of the FDGT, the WBG has provided a Grant to the GOJ, through the Office of the Prime Minister (OPM). The Grant is administered by the Information and Communications Technology (ICT) Authority. This Consultancy is a preparatory assignment under the Grant and is limited to the following Services. The Consulting Services (“the Services”) The purpose of this consultancy is to develop a Digital Government Rapid Assessment and Action Plan (DGRAAP), which is an expected output of desk research, questionnaires, stakeholder mapping and fact-finding missions. The DGRAAP will assess institutional, technical, legal, data and capacity readiness for digital transformation in Five (5) agreed Ministries, Departments and Agencies (MDA), identify dependencies for digital delivery, and define priority actions for short-term results and longer-term development of the digital ecosystem in Jamaica. The consulting firm will also be required to recommend Ten (10) domain specific projects on interoperability and citizen engagement related to the delivery of existing high-priority public-facing Government Services through digital channels, including the rationale for selection, expected benefits, risks, dependencies and scaling relevance. The detailed Terms of Reference (TOR) for the assignment can be found at www.gojep.gov.jm . The ICT Authority now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The attention of interested Consultants is drawn to paragraph 3.15, 3.16 and 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers Seventh Edition, September 2025 (“the Regulations”), setting forth the World Bank’s policy on conflict of interest. The best qualified firm to carry out the services will be selected in accordance with the Consultant’s Qualifications Based Selection (CQS) method set out in the Regulations and based on the following criteria: Criteria Description Allocation of Scores Demonstrated experience in leading or supporting national or public-sector digital government transformation assignments, involving digital

What to check before bidding

• Source notice P513208 on worldbank.
• Notice published 18 May 2026; Tenqual indexed it 20 May 2026.
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