Purchaser
Human Services, Department Of
Country
United States
Notice published
13 Apr 2026
Tenqual indexed
25 Apr 2026
Closing date
4 May 2026
Source ID
Docs found
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Tender summary
Pursuant to the State Purchasing Act (Official Code of Georgia Annotated §50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide Bilingual Mystery Shoppers to the Department of Human Services (hereinafter, the State Entity) as further described in this eRFP. The purpose of this project is to conduct a comprehensive, objective evaluation of the organizations effectiveness in providing language access services to constituents with Limited English Proficiency (LEP). This evaluation will be carried out through a structured Mystery Shopper Program utilizing trained professional interpreters who will simulate real-world client interactions across multiple service delivery channels. The project is designed to assess not only the availability of language access services, but also the quality, accessibility, timeliness, and consistency of those services as experienced by LEP constituents. The findings will provide actionable insights to support continuous improvement, strengthen compliance with federal and state language access requirements, and enhance the overall client experience for the Agencys non-English speaking populations. Event type: Request for Proposal Government type: state Status: Open Pursuant to the State Purchasing Act (Official Code of Georgia Annotated §50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide Bilingual Mystery Shoppers to the Department of Human Services (hereinafter, the State Entity) as further described in this eRFP. The purpose of this project is to conduct a comprehensive, objective evaluation of the organizations effectiveness in providing language access services to constituents with Limited English Proficiency (LEP). This evaluation will be carried out through a structured Mystery Shopper Program utilizing trained professional interpreters who will simulate real-world client interactions across multiple service delivery channels. The project is designed to assess not only the availability of language access services, but also the quality, accessibility, timeliness, and consistency of those services as experienced by LEP constituents. The findings will provide actionable insights to support continuous improvement, strengthen compliance with federal and state language access requirements, and enhance the overall client experience for the Agencys non-English speaking populations.
What to check before bidding
- Issued by Human Services, Department Of.
- Located in United States.
- Source notice 42700-DHS0000372 on US-GA Procurement Registry.
- Notice published 13 Apr 2026; Tenqual indexed it 25 Apr 2026.
- Deadline listed as 4 May 2026.
- Source documents portal identified.
- Create a free tender alert to catch similar opportunities before the deadline pressure starts.