IT3507C- CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)
Purchaser
Education Procurement Service (EPS)
Country
Ireland
Notice published
23 Mar 2026
Tenqual indexed
25 Mar 2026
Closing date
Not listed
Source ID
Docs found
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Tender summary
Education Shared Business Services ESBS is now seeking proposals from qualified tenderers for the supply, installation, configuration, and support of a Customer Support Software and Ticketing System. ESBS currently has five business units Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, ETB Data and Reporting Each Business unit operates independently and has unique workflows, processes, and support structures. Therefore, it is essential that the chosen software provides individual, configurable instances for each business unit, allowing for tailored configurations without compromising the consistency or integrity of the underlying platform. The system will be a single helpdesk software platform that can be deployed across all Five business units. This approach ensures operational flexibility for each business unit while maintaining platform consistency and leveraging shared IT resources efficiently in ESBS.
What to check before bidding
- Issued by Education Procurement Service (EPS).
- Located in Ireland.
- Source notice 198608-2026 on TED.
- Notice published 23 Mar 2026; Tenqual indexed it 25 Mar 2026.
- No closing date is listed yet.
- Create a free tender alert to catch similar opportunities before the deadline pressure starts.