Purchaser
—
Country
New Zealand
Notice published
29 Mar 2026
Tenqual indexed
25 Feb 2026
Closing date
Not listed
Source ID
Docs found
—
Save this notice and create a tender alert for similar public opportunities.
- Create one free tender alert.
- See a short explanation of why each tender matches.
- Upgrade later when you want help planning and writing the bid.
Tender summary
RFx ID: 33582090 Organisation: Ministry for Primary Industries Open date: Wednesday, 25 February 2026 1:30 PM +13:00 Close date: Monday, 30 March 2026 11:00 AM +13:00 Categories: 83000000 - Public Utilities and Public Sector Related Services Region: New Zealand Overview: MPI is seeking a contact centre service supplier to operate three key 0800 phone lines that serve as the main public gateways into the organisation: General Enquiries, Pest and Disease Hotline, and Biosecurity Import Clearance. These lines handle a wide range of enquiries – from general regulatory questions to urgent biosecurity notifications—and require 24/7 coverage, accuracy, and timely escalation. The service must be capable of managing 4,000 – 5,000 calls per month and scaling rapidly to support MPI during biosecurity responses or food safety events. The successful supplier must deliver reliable, high quality customer service, be adaptable to fluctuating demand, and have proven capability operating multichannel contact centres. MPI is looking for a partner that can provide consistent performance, strong workforce planning, secure handling of sensitive information, and opportunities for continuous improvement. Services must support MPI’s critical regulatory functions and contribute positively to employment conditions in New Zealand, quality customer service, be adaptable to fluctuating demand, and have proven capability operating multi channel contact centres. MPI is looking for a partner that can provide consistent performance, strong workforce planning, secure handling of sensitive information, and opportunities for continuous improvement. Services must support MPI’s critical regulatory functions and contribute positively to employment conditions in New Zealand.
What to check before bidding
- Located in New Zealand.
- Source notice 33582090 on www.gets.govt.nz.
- Notice published 29 Mar 2026; Tenqual indexed it 25 Feb 2026.
- No closing date is listed yet.
- Create a free tender alert to catch similar opportunities before the deadline pressure starts.