UNDP-HQ-02029,1 - LTA for Case Management System Services for the Office of the Ombudsman - UNDP - UNITED STATES OF AMERICA

Summary

This specific tender is managed via the new supplier portal system of UNDP Quantum. If you are interested in submitting a bid for this tender, you must subscribe following the instructions in the user guide . If you have not registered a profile with this system, you can do so by following the link for Supplier Registration . If you already have a supplier profile, please access the negotiation using quicklink or please login to the Supplier Portal , then search for the negotiation using the reference number UNDP-HQ-02029,1 , following the instructions in the user guide . Introduction Amendment: Please note that the solicitation timeline has been shifted by three (3) months, and the operational start of services under the anticipated LTA is now expected to take place after 30 September 2026. The proposal submission deadline has been extended accordingly; all other terms and conditions remain unchanged. UNDP is launching a Request for Proposal (RFP) to establish a Long-Term Agreement (LTA) for the provision of Case Management System Services for the Office of the Ombudsman for UN Funds and Programmes and the UN Secretariat Ombudsman. The selected vendor will be responsible for the design, implementation, data migration, testing, and go-live of a new secure case‑management platform, as well as for providing ongoing hosting, maintenance, technical support, and user‑license management throughout the duration of the LTA. The system must support case intake, tracking, reporting, analytics, and full data segregation between both Ombudsman Offices. The LTA will allow UNDP to issue call-off orders as needed during its term. Interested suppliers must submit their offer directly in the system as instructed in the solicitation document, following the instructions in the available user guide. n case you have never registered before, you can register a profile using the registration link shared via the procurement notice and following the instructions in the guides available in UNDP website: https://www.undp.org/procurement/business/resources-for-bidders . Do not create a new profile if you already have one. Use the forgotten password feature in case you do not remember the password or the username from previous registration. Search for the specific tender using search filters and subscribe to the tender in order to get notifications in case of amendments of the tender document. If you need support with the online system, you can contact the contact details of this tender as indicated in the solicitation document. UNDP HEADQUARTERS, NEW YORK CENTRAL PROCUREMENT TEAM Amendment The solicitation timeline is shifted by three (3) months. Contract signature is now anticipated around 1 June 2026, and operational start of services is expected from 1 October 2026. The proposal submission deadline is extended accordingly; all other terms and conditions remain unchanged. Documents : Negotiation Document(s) (Before Accessing other negotiations Document(s), please click on this link ) Application Deadline: 10-Feb-26